Refund policy
Our Guarantee
Refund Policy
At FreeForge Co. every product is made to order and produced specifically for each customer at the time of purchase. This allows us to maintain quality standards and reduce unnecessary waste.
Returns & Exchanges
Due to the custom nature of our production process, we do not accept returns or exchanges for reasons related to change of mind or incorrect size selection.
We strongly encourage customers to review all product details and sizing information provided on each product page prior to placing an order to ensure the best possible fit.
We do cover you if:
- Your item arrives damaged or defective
- You received the wrong item or wrong size due to our error
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, we will make it right.
To be eligible for a replacement or refund, you must contact us within 30 days of receiving your order. Please include your order number and clear photos showing the issue.
Once reviewed we will contact you, please contact us sales@freeforgeco.com
Refunds
Refunds are only issued for items that are confirmed to be defective, damaged, or incorrect.
If approved, refunds will be processed to your original payment method. Please allow several business days for the transaction to appear on your statement, depending on your financial institution.
Order Changes & Cancellations
Orders are processed quickly after being placed. As a result, we cannot accept changes or cancellations once an order has been submitted.
Contact Information
For any questions regarding your order or this policy, please contact us at:
Policy updates
FreeForge Co. reserves the right to update or modify this policy at any time. Changes will be reflected on this page.